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What happens after I sign up for access to the VIP Library?
After signing up, check your inbox where you will find an email with your password (you may need to wait a few minutes). Every email that I send to you will include the password, just in case you forget. You will have access to all current and future printables with this password.
If you haven't received your email password or have any issues with the password please email me firstname.lastname@example.org
Why does my PDF download have blank pages?
There are several possible reasons for this. Often times it could be that the file is quite large and/or the internet connection is weak. Be sure you give the PDF enough time to completely download. You could also try the following options:
- Simply try downloading again
- Try downloading from another device or computer
- Is your Adobe Acrobat software up to date?
- Disable the “view in browser” feature to allow the PDF to download direct to your computer rather than opening a new browser window. Instructions for this varies between browsers. This article on how to disable the default PDF viewer may help.
Why do I have trouble downloading some freebies on my phone/tablet?
Editable invitations, kits and some of my other downloads are bundled together in a zip folder. Whilst I try not to do this too often, sometimes it is necessary. Note that none of the digital wallpapers will be in a zip folder (after all you need to easily save them to your phone right?!). Currently, your phone/tablet can directly download a pdf or a jpeg file but doesn't have the ability to unzip and extract from a zipped folder. If you prefer to download your freebies on these devices you can follow these instructions on how to Unzip a File on your iOS iPhone or iPad with the Files App or Unzip a File on your Android Device with Files by Google.
Why do the colours of my printable print out differently to what they look like on screen?
Many people won’t notice a difference but the colours on your print will appear slightly darker than you see on screen. I go into a bit more detail in my blog post Tips on Printing & Making your Free Printables Look Pro Worthy on why that is. The best way to avoid any colour surprises is to calibrate your monitor's colour accuracy. Professional designers and photographers do this regularly to maintain the best colour output.
Why isn't my 5″ x 7″ invitation printing to its true size?
Invitations are sized 5″ x 7″ on US Letter size paper. Although I live in Australia where everything is A4 I have utilised the US letter size as it accommodates everybody. If however, you are printing on A4 and the invitation isn’t 5″ x 7″ there is a minor setting you should check on your printer, or be sure to advise your print store. The “actual size” option (below) needs to be selected in your printer's dialogue box.
Why isn't my printable printing out as the size it's supposed to?
Sometimes printers will automatically stretch the size to across fit the page. As with the question above, check the “actual size” option (image above) is selected in your printer's dialogue box.
How do I adjust the size of my printable?
Whilst I don't recommend increasing the size of your printable, you can scale it down. The reason you shouldn't increase the size is a lengthy one but I'll sum it up to say that designs aren't made to be enlarged as you will lose print quality and have a blurry or pixelated printout. By changing the Custom Scale percentage setting in your print dialogue box you can scale it smaller. For further information on this, you can view the Tips on Printing & Making your Free Printables Look Pro Worthy blog post.